Printer Problems
I submitted my print job, but nothing happened.
I don’t see the file in the print queue and
the printer did not print it out.
If the print queue you are using is “no-cost” (the name of
the queue begins with “NC”), then make sure you have not
already used up your print quota. Run “Check Print Quota”
with the shortcut on your desktop. If you have not exhausted your
quota, contact for further help.
If your printer quota is used up, you can pay for printing
in Walter 103. Follow the directions for
Printing in Walter 103.
What do I do if the printer is out of paper?
There should be paper near the printer. Pull out one of the paper trays
and add paper. Do not try to put more paper in the tray than it can
hold. If you can not find paper, send e-mail to
.
What do I do if the printer says “Low Toner,” or print quality appears degraded?
Send e-mail to
requesting new toner. Be sure to include the printer name and location.
During operator hours, new toner
should arrive shortly. Do not attempt to remove the toner yourself.
What do I do if there is a printer jam or other malfunction?
Do not attempt to fix the printer yourself.
E-mail or call the operator so
that a systems staff member can come fix it. Attempting to service it
yourself is strictly against departmental policy and can void our
warranties; we have had serious damage to printers in the recent past
due to this.
If you encounter problems with the printers in the IT Labs, send e-mail to
for assistance.
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