Contract for Services from the Computer Science Department
FY05
For the period
IT will pay 50% of the salary of one
manager, four FTE systems staff members, and 50% of eight students (20 hours
per week each) as outlined in following spreadsheet. IT will also pay $5000 for
staff training / continuing education. The Department of Computer Science will
match this amount. The primary role of
the student employees is to provide the help-line support for 90 hours per
week.
In addition we have another part-time
student employee who works on documentation, web page information, and user
support. In the past we have done a good
job keeping the latest and greatest software and hardware installed and
working, but students have complained about the lack of decent documentation
describing what is available and how to us it.
We also have a problem with out-of-date information on the web pages. This is an area that systems administrators
are notoriously bad at. The student
position is 20 hours per week at $16 per hour.
In FY04 this position we unfilled.
These figures represent an estimated
2.51% increase in salary for each full-time employee, but the exact amount of
the increase is unknown at this time. It
also represents a 4.84% increase in the fringe benefit rate for Civil Service
and a 3.14% increase in the fringe benefit rate for P&A.
Services Provided
PHYSICAL SECURITY
Provide an operating environment with
smoke and heat detectors, and sprinkler systems to control any damage to Sun
and Dell servers from fire. Keep servers on 12-hour UPS backup systems to
protect against power failure. Control access to computer rooms to systems
staff only to prevent any physical attack.
Manage and maintain anti-theft devices in all labs including fiber wire,
CCTV monitoring, and after hours alarm system with motion detection, and door
sensors.
DATA AND NETWORK SECURITY
Monitor systems for break-ins. Close
accounts and force password change when accounts have been compromised. Ensure
that proper procedures are in place, which require the use of passwords that
meet acceptable security standards. Monitor and implement security advisories
that identify security problems in vendor supplied software. Implement
appropriate safeguards to prevent unauthorized use of systems. Implement anti-spam and virus protection on
incoming email. Establish proper
procedures that will detect and/or prevent any virus from infecting software.
SOFTWARE
Install, update, and configure course
software packages. Manage mail, mailing lists, etc. Install, update, and
maintain system software. Manage licenses (with ADCS). Make long-term software
plans (with ITICC Technical Committee, departments and ADCS). Ensure that only
authorized people can make changes to systems and user software. Also ensure
that changes to systems software are authorized by policies established within
the ITICC.
ACCOUNTING/SYSTEM ADMINISTRATION
Create, maintain, and audit student and
faculty accounts and groups. Develop and maintain accounting software (quotas,
validation, etc.). Regular monitoring and reporting on
systems operation performance.
Manage printer accounting software to charge users for pages printed.
HARDWARE
Maintain and upgrade network
infrastructure and interfaces. Install and maintain hardware (computers,
printers, etc.). Order needed hardware service, Maintain and support classroom
computing (projection / network / etc.) in IT Labs classrooms, and integrate new
hardware architectures. Manage maintenance contracts on equipment.
OPERATIONS
Ordering and maintaining relevant
supplies (e.g., tapes). Maintain printer queues, job queues, etc. Provide
access to tape drives and other limited-access peripherals, and on-call
services to handle problems. Develop and test backup procedures and policies
for system and user software. Maintain off-site storage of backup media.
GENERAL SUPPORT
Respond to questions and problem
reports from users. Staff a help line (phone, e-mail, and in-person) from
ADMINISTRATION/PLANNING
Hire and train student and full-time
staff. Work with the ITICC Technical Committee to provide advice to departments
on computing requirements for courses, manage IT lab requests, purchasing new
hardware & software (including negotiations with vendors).