Contract for
Services from the Computer Science Department
FY06
For
the period
IT
will pay 50% of the salary of one manager, four FTE systems staff members, and
50% of eight students (20 hours per week each) as outlined in following
spreadsheet. IT will also pay $5000 for staff training / continuing education.
The Department of Computer Science will match this amount. The primary role of the student employees is
to provide the help-line support for 90 hours per week.
These
figures represent an estimated 3% increase in salary for each full-time
employee, but the exact amount of the increase is unknown at this time. It also represents a 7.4% increase in the
fringe benefit rate for Civil Service and a 0.6% increase in the fringe benefit
rate for P&A.
Services Provided
PHYSICAL SECURITY
Provide
an operating environment with smoke and heat detectors, and sprinkler systems
to control any damage to Sun and Dell servers from fire. Keep servers on
12-hour UPS backup systems to protect against power failure. Control access to
computer rooms to systems staff only to prevent any physical attack. Manage and maintain anti-theft devices in all
labs including fiber wire, CCTV monitoring, and after hours alarm system with
motion detection, and door sensors.
DATA AND NETWORK SECURITY
Monitor
systems for break-ins. Close accounts and force password change when accounts
have been compromised. Ensure that proper procedures are in place, which
require the use of passwords that meet acceptable security standards. Monitor
and implement security advisories that identify security problems in vendor
supplied software. Implement appropriate safeguards to prevent unauthorized use
of systems. Implement anti-spam and
virus protection on incoming email.
Establish proper procedures that will detect and/or prevent any virus
from infecting software.
SOFTWARE
Install,
update, and configure course software packages. Manage mail, mailing lists,
etc. Install, update, and maintain system software. Manage licenses (with
ADCS). Make long-term software plans (with ITICC Technical Committee,
departments and ADCS). Ensure that only authorized people can make changes to
systems and user software. Also ensure that changes to systems software are
authorized by policies established within the ITICC.
ACCOUNTING/SYSTEM ADMINISTRATION
Create,
maintain, and audit student and faculty accounts and groups. Develop and
maintain accounting software (quotas, validation, etc.). Regular
monitoring and reporting on systems operation performance. Manage printer accounting software to charge
users for pages printed.
HARDWARE
Maintain
and upgrade network infrastructure and interfaces. Install and maintain hardware
(computers, printers, etc.). Order needed hardware service, Maintain and
support classroom computing (projection / network / etc.) in IT Labs classrooms,
and integrate new hardware architectures. Manage maintenance contracts on
equipment.
OPERATIONS
Ordering
and maintaining relevant supplies (e.g., tapes). Maintain printer queues, job
queues, etc. Provide access to tape drives and other limited-access
peripherals, and on-call services to handle problems. Develop and test backup
procedures and policies for system and user software. Maintain off-site storage
of backup media.
GENERAL
SUPPORT
Respond
to questions and problem reports from users. Staff a help line (phone, e-mail,
and in-person) from
ADMINISTRATION/PLANNING
Hire
and train student and full-time staff. Work with the ITICC Technical Committee
to provide advice to departments on computing requirements for courses, manage
IT lab requests, purchasing new hardware & software (including negotiations
with vendors).